Refund & Cancellation Policy

Sakina is a digital service. Paid access — the ability to send interests, receive matches, and use messaging — is granted instantly upon successful payment.

1. Plans covered

This policy applies to Sakina Standard — Monthly, a subscription of $4.99 USD per month, and Sakina Standard — 6 Months, a one-time payment of $199 USD.

2. All sales are final

Because access to Sakina is granted immediately and in full upon payment, all sales are final and no refunds are given. This applies to every payment, including each monthly renewal.

• change of mind or no longer wishing to continue;
• unused or remaining time on your plan;
• forgetting to cancel before a renewal;
• no match, no replies, or no interests received;
• dissatisfaction with the profiles or results found;
• deleting your profile or closing your account.

3. Cancellation policy

Standard — Monthly ($4.99 USD per month) renews automatically every 30 days until you cancel.

How to cancel: you can cancel at any time from your Whop account under Manage membership, or through Contact support inside the Sakina app or via sakinabymarkazalfawzaan.com.

When it takes effect: cancellation stops future renewals and takes effect at the end of the current paid period. Your access continues until then. Cancel before your renewal date to avoid the next charge. Cancelling does not refund the current paid period, and we do not give partial-period refunds, except as set out in this policy.

Standard — 6 Months ($199 USD): you pay once. There is no auto-renewal and no recurring charge. Your access lasts 180 days from the date of payment and ends automatically afterwards, so there is nothing to cancel.

4. Free extension guarantee

On the Standard — 6 Months plan only: if you receive no mutual interest within 6 months, you may qualify for a free 3-month extension under the Free Extension Guarantee. This is an extension of access, not a refund, and has no cash value. It does not apply to the Standard — Monthly plan.

5. Duplicate or erroneous charges

If you were charged more than once for the same plan, or your payment succeeded but your access was not activated and we cannot fix it, contact us and we will correct it, including refunding the duplicate or erroneous amount.

6. Questions or problems

Please contact us first through Contact support inside the Sakina app or via sakinabymarkazalfawzaan.com so we can resolve your issue. We ask that you contact us before raising a payment dispute with your bank or card issuer.

7. Your legal rights

Nothing in this policy limits any rights you may have under mandatory consumer protection laws in your country.

Chargebacks and disputes. Because access is provided immediately and this policy is disclosed at checkout, disputes and chargebacks filed for reasons contrary to this policy will be contested. We retain records of your consent to these terms at the time of subscription along with your platform usage as evidence.

Governing law. This Refund Policy is governed by the laws of the Republic of Mauritius and is subject to the exclusive jurisdiction of the courts of Mauritius, consistent with our Terms of Service.